Systems Mapping

We facilitate collaborative systems mapping sessions. We utilize a range of systems mapping techniques to:

  • Create an explicit, shared map of the current state (Current System Map).
  • Surface the deeper drivers that perpetuate the current situation (Iceberg Diagram).
  • Visualize interconnected challenges and opportunities (Challenge Mapping).
  • Construct a common vision of a potential future system (Potential System Map).

Systems maps build common understanding and coherence in diverse groups working towards a shared purpose. Systems mapping workshops range from three hours to three days.

Scenario Development

We develop multiple scenarios of plausible futures. This includes:

  • Scanning for signals, trends and drivers (Horizon Scanning).
  • Creating multi-dimensional, divergent future scenarios (Foresight Scenarios).
  • Building future worlds based on what-if analysis (Speculative Design).
  • Testing strategic options against possible futures (Wind Tunnelling).

Scenarios make possible futures more tangible, allowing us to better appreciate the implications of strategic choices. Scenarios also help us to develop strategies that are more robust to unanticipated disruption. Scenario development projects range from one week to two months.

Strategic Conversations

We design strategic conversations that bring together diverse and often conflicting groups within and across organizations to:

  • Build shared understanding (Shared Operating Picture).
  • Develop multiple desirable, feasible, distinguishable, and complete strategic options (Option Development).
  • Decide on a portfolio of strategic options and a portfolio management approach (Strategic Portfolio).

Strategic conversations create powerful moments of impact that drive positive change in or across organizations. Strategic conversations may result in a new strategy document, but they are more focused on strategy as a process for unleashing multiple pathways to impact. Strategic conversations range from one day to one week.

Policy Design

We redesign policies, strategies, business models, and frameworks that set the rules and incentives for groups, organizations and societies. Policy design involves:

  • Design research to appreciate the perspectives of affected parties (Ethnography).
  • Co-creation workshops to re-imagine and redesign policy (Ideation).
  • Prototyping to test and learn about policy options under real world conditions (Prototyping).

Policy design applies the principles of human centred design to the most abstract and intangible layers of organizations, where some of the highest leverage opportunities exist to create new patterns of action. Policy design projects range from three weeks to three months.

Innovation Lab Startup

We help organizations and multi-stakeholder groups to start up design labs and social innovation labs. This includes:

  • Articulating a theory of change for the lab (Theory of Change).
  • Designing the business model for a new lab (Business Modelling).
  • Designing the lab’s physical and virtual spaces, visual identity, and ground rules (Lab Container).
  • Designing lab events, workshops, and training sessions (Event Design).
  • Evaluating the lab’s performance (Lab Evaluation).

Founding an innovation lab in an organization or a community sends a powerful signal of commitment to innovation. The lab can be a hub for developing deep innovation expertise and mobilizing a wider movement. Innovation lab startup usually takes two to six months.


The way to cope with complexity is by increasing individual, team, and organizational adaptability. Our adaptability training teaches all of the design elements we use in our own practice. The adaptability training is an immersive, situated learning experience. Adaptability training blends practice with theory, providing practical tools and frameworks for making sense of the experience. Adaptability training courses range between one day and two weeks in duration.




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